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Operating the Amadeus GDS - Business Travel Management Functions

Skills Covered

World Geography

  • Introduction/Europe/Africa/Asia/Oceania/South America/USA & Canada/Mexico & Central America

Industry Standards

  • 24-Hour Clock/Time Zones/Airport & City Codes (US, Canada, Europe & Asia)

Types of Travel

  • Leisure/Business and other Types of Travel

Travel Service Providers

  • Airports/Commercial Airlines

Travel Industry and Governmental Regulations and Requirements

  • Governing Bodies/Passports, Visas & Other Documents & Travel Regulations

Blue Ribbon Customer Service

  • A Day in the Life of a Business Traveller/What is Customer Service? /The Business Travel Conversation/Etiquette for the Business Travel Professional/Building Rapport/Consultative Servicing/Handling Challenging Situations

Business Travel Economics and Operations

  • Economics of Business Travel / A Day in the Life of a Business Travel Advisor

Aircraft and Aircraft Manufacturers

  • Aircraft Manufacturers/Aircraft Types

Airline Business Models

  • LCCs (Low Cost Carriers)/Codeshares/Airline Alliances

Airline Geography
  • Airline Hubs/Major Airport Codes

Airline Journeys and Contingency Planning
  • Journey Types/Journey Planning/Contingency Planning

Operating the Amadeus GDS

Advanced PNR Creation
  • Associated Optional Services/Direct Book Associated Optional Services/Standalone Optional Services

Advanced Flight Availability
  • Introduction to Advanced Flight Availability and Availability Types/Dual City Pair Availability/Codeshares, Airline Alliances, and LCCs
  • Carrier Specific Availability/Carrier Preferred Availability
  • Advanced Flight Availability Routing Qualifiers
  • Advanced Flight Availability Update Entries
  • Access Types and Indicators/Direct Access Availability
  • Building Connections and Minimum Connecting Times

Electronic Miscellaneous Documents (EMD)
  • Introduction to EMDs/Associated EMDs (EMD-A)/Standalone EMDs (EMD-S)

Ticket Exchange Essentials
  • Introduction to Ticket Exchanges/Electronic Ticket Records (ETRs)
  • (EMDs)/Fare Research for Ticket Exchanges/Research Multiple Fare Basis Codes

The Ticket Changer
  • Ticket Changer Basics/Basic Exchanges: Revalidations and Reissues
  • Exchanges with Penalty Fees/Exchanges with Residual Values/Non-Standard Exchanges

Operating the Amadeus GDS - Business Travel Management Functions

$545.00 AUD
 includes lessons and quizzes plus final assessments in the form of online examinations plus local tutor support if required. Course length: 70 hours allocated or 180 days from first log in date. 
Enrol Now ($495)

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Where to Next...

  • Home
  • Courses
    - Introductory Courses
    - Airport Check-in Procedures
    - Amadeus GDS
    - Sabre GDS
    - Galileo GDS
  • Special Offers
  • About Hayton
  • FAQs
  • Contact Us

Contact Us

  • Mailing Address
    Ground Floor 365 Victoria Avenue, Chatswood, NSW, 2067
  • +(61) 0451 874 993
  • [email protected]

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