World Geography
- Introduction/Europe/Africa/Asia/Oceania/South America/USA & Canada/Mexico & Central America
Industry Standards
- 24-Hour Clock/Time Zones/Airport & City Codes (US, Canada, Europe & Asia)
Types of Travel
- Leisure/Business and other Types of Travel
Travel Service Providers
- Airports/Commercial Airlines
Travel Industry and Governmental Regulations and Requirements
- Governing Bodies/Passports, Visas & Other Documents & Travel Regulations
Blue Ribbon Customer Service
- A Day in the Life of a Business Traveller/What is Customer Service? /The Business Travel Conversation/Etiquette for the Business Travel Professional/Building Rapport/Consultative Servicing/Handling Challenging Situations
Business Travel Economics and Operations
- Economics of Business Travel / A Day in the Life of a Business Travel Advisor
Aircraft and Aircraft Manufacturers
- Aircraft Manufacturers/Aircraft Types
Airline Business Models
- LCCs (Low Cost Carriers)/Codeshares/Airline Alliances