Galileo Quick Course – Without Cars or Hotels

Course Outline

Focusing on native commands the course includes 21 lessons on airline reservations, fares, rules, pricing and ticketing with lessons, quizzes and two final assessments. Starting with Travel Industry Fundamentals, a training introduction, navigation tutorial and a technology overview it begins with “What is a GDS?”.

How to Operate the Amadeus GDS

System Basics

What is Galileo?
Galileo GDS Work Environment
Sign On and Off
Encode and Decode

Timetables

Timetable Displays

Basic Flight Availability

Flight Availability, Return Availability
Availability Follow-Up Entries

Basic Flight Reservations

Flight Reservations

Basic Booking File Concepts

Basic Booking File Retrieval
Basic Booking File Interpretation

Basic Booking File Creation

Required Booking File Data
Create Basic Booking Files

Advanced Booking File Concepts

Advanced BF Retrieval
Optional Booking File Data

Advanced Booking File Creation

Multiple Passenger Names
Infant Passenger Names
Forms of Payment
Remarks
Messaging Overview
OSI Messages
Service Request SSR Messages
Mileage Membership Numbers
Security Information SSR Messages
Child and Infant SSR Messages
Addresses

Seating

Seat Maps
Specific Seat Assignments
Seat Assignment by Area

Itinerary Changes and Cancellations

Cancellations
Insert Segments
Rebooking Flights from Availability
Rebooking Flights with New Booking Code or Date

Passenger Data Changes

Delete Passenger Data
Change Passenger Data

Advanced Flight Availability

Advanced Flight Availability
Codeshares, Airline Alliances, and LCCs
Update Availability

Advanced Flight Reservations

Waitlist Flights

Basic Airline Fares and Fare Notes

Airline Fares Overview
Multi-Airline Fares
Single-Airline Fares
North American Airline Fares
Introduction to Fare Notes

Basic Itinerary Pricing

Basic Itinerary Pricing
Best Buy Itinerary Pricing

Basic Ticketing

Basic Ticketing

Queues

Queue Count, Queue Placement
Queue Access

Reference Systems

The Galileo Help System
Galileo Information System (GIS)
Miscellaneous Reference Entries

Two Final Examinations

Airline Reservations
Fares and Ticketing