Upskilling Programs

Operating the Amadeus GDS

Practical Interactive Online Training plus Worksheet completion for knowledge and skills consolidation, also includes Navigation Tutorial.

Course Outline

What is a GDS? What is Amadeus?
The Amadeus GDS Work Environment
Sign In/Sign Out
Encode/Decode

Timetables Flight Schedules Availability Information

Timetable Displays, Return Timetable Displays
Flight Availability and Return Availability
Flight Schedules
Basic Flight Information
Flight Reservations from Availability

Basic PNRs, Concepts and Creation

PNR Retrieval and Interpretation
Required PNR Data/Creating Basic PNRs
PNRs with Multiple Passenger Names
Remarks/OSI Messages/Addresses
SSR Messages, Frequent Flyer Data, Seating
PNRs with Child, Infant, Unaccompanied Minors
Create PNS with Multiple Passenger Names/ Child and Infant Names
Forms of Payment
Messaging Overview/OSI Messages

Seating

Seat Maps
Assign Specific Seats
Seat Assignment by Area Preference

Itinerary Changes and Cancellations

Itinerary Changes and Cancellations
Rebooking Flights with New Booking Code or Date
Change/Delete Passenger Data
Advanced Flight Reservations/Direct Flight Booking/ARNK Segments

Airline fares and Fare Notes

Airline Fares Overview/Multi-Airline Fares
Carrier-Specific Airline Fares/Basic Airline Fare Qualifiers
Introduction to Fare Notes

Itinerary Planning and Ticketing

Itinerary Pricing/Best Buy Itinerary Pricing
Stored Fares/ Basic Ticketing

Queues

Queue Count, Queue Placement/Queue Access

Reference Systems

Help System/The Information System (AIS)
Miscellaneous Reference Entries

Hotel Reservations

Hotel Reservations Overview, Hotel Encoding and Decoding/Location Lists
Multi-Property / Single-Property Hotel Availability Hotel Reservations/Hotel Features and Hotel Pricing
Hotel Booking Qualifiers

Car Rental Reservations

Encode/Decode Cars, Vehicle Type Codes
Car Location Lists
Multi-Company /Single Company Car Availability and Rental Car Reservations
Single-Company Car Availability from Multi-Company Availability
Direct Car Availability/Car Availability Qualifiers
Car Rate Features/Car Terms/Policies

Final Examinations

Airline Reservations
Fares and Ticketing
Hotel Reservations
Car Reservations

Freeform Amadeus Emulator - Selling Platform Connect

Further Course Information: 45 hours allocated or 180 days from first log in.

Course Fee AUD395.00 includes formative Lessons, Quizzes and Drills plus 4 summative final assessments in the form of online examinations in the following areas: Airline Reservations, Airfares and Ticketing, Hotel Reservations and Car Rental Reservations. The fee also includes industry tutor support if required plus final Certification on successful completion.

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Amadeus Airport Departure Control System (DCS)

using the Amadeus Altea DCS Emulator

Course Outline

GDS Basics including Codes
24-Hour Clock/Time Zones/Airport and City Codes
Airports/Commercial Airlines/Aircraft Manufacturers/Aircraft Types
Airline Hubs/Major Airport Codes

How to Operate the Amadeus GDS

What is a DCS? Moving from a GDS to a DCS
Introduction to DCS for GDS Users

Amadeus Altéa Departure Control - System Basics

Introduction and Sign-in and Sign Out
Applications and Devices/User Interface/Messenger App

Check In

Passenger Identification
Single Passenger Check-In/Multi-Passenger Check-In
Advanced Check-In Options/ Group Check-In /Cancel Check-In

Seating

Allocate Seats/Modify Seats/Neutral Seat Maps

Passenger Data

Customer Product Records / Links and History / Reservations App

Passenger Updates

Service Requests / FQTV Data
Customer Comments / Infant Passengers
E-Tickets and Other Updates

Itinerary Updates

Create Bookings

Further Course Information: 45 hours allocated or 180 days from first log in.

Prerequisite: Use of a GDS in the workplace or successful completion of an interactive online course.

Course Fee AUD395.00 includes formative Lessons, Quizzes and Drills plus 5 summative final assessments in the form of online examinations in the following areas: Customer Management, Check in Procedures, Seating and Seat Maps, Passenger Data and Passenger Updates. The fee also includes industry tutor support if required plus final Certification on successful completion.

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Operating the Amadeus GDS

Amadeus Airport Departure Control System (DCS)

Where to Next...

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